For the sake of brevity, FRED Energy Ltd will be referred to as ‘We’, ‘Us’, ‘Our’ in this document.
“You” refers to you, as a user of our Website or our Service.
Who we are
Our website address is: https://fredenergy.org/.
What personal data we collect and why we collect it
“Personal data” refers to any information relating to an identifiable individual or his or her personal identity.
The personally identifiable information that FRED Energy Ltd may collect from you when registering on our platforms includes: first and last name, postal address, phone number, email and IP address, proof if ID for KYC/AML purposes.
Your registrant information will be needed for the following purposes: provision of our services to you;
prevention of fraudulent transactions;
provision of a sales/technical support service;
maintenance of your account with us;
dispute resolution cases;
enforcement of our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency;
collection of aggregate statistics about use of our services;
Much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
We will NOT send you any unsolicited information, including emails, except as mentioned hereby.
New subscribers will receive a confirmation email containing a verification link that is required to be confirmed in order to access our Service.
We may also send system notifications upon need, related to any unauthorised access or service issues concerning your account.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.
We will keep your personally identifiable information private and will NOT share it with any unauthorised third parties.
When you use our services, we may collect information about your engagement with and utilisation of our services. We use this data to operate the services, maintain and improve the performance and utilisation of the services, develop new features, protect the security and safety of our services and our customers, and provide customer support.
Legal basis for processing of personal data
We collect personal information from you only when: we need your personal information to perform a contract with you (e.g. to deliver the services you have requested), or,
the processing is in our legitimate interests and not overridden by your rights; We have a legitimate interest in operating our services and communicating with you as necessary to provide these services, for example when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.
Please note that in most cases, if you do not submit the requested information, We will not be able to provide the requested service to you.
In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need that information to protect your vital interests or those of some other person’s.
If we ask you to provide personal information to comply with the legal requirements of KYC/AML or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How we protect your data
We are committed to protecting the security of customer collected personal information. To do so, we use technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. We use security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, please keep in mind that there are times that the Internet cannot be guaranteed to be 100% secure.
What data breach procedures we have in place
If we learn of a security system breach, we may attempt to notify you and send you any available protective information to the email address that you have provided to us.
Industry regulatory disclosure requirements
We may also share information to
(i) satisfy any applicable law, regulation, legal process, or governmental request;
(iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or
(v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and AML prevention.
Withdrawing Consent and Restriction of Processing
If you have provided your consent to the processing of your personal information, you may withdraw it at any time by sending us a communication specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing and pending the verification whether our legitimate grounds override your own.
Objection to Processing
In some jurisdictions, applicable law may entitle you to require us not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
By default, customers do receive project updates, such as the newsletters, invoices and service email notifications. Customers cannot opt out of possibly receiving important system notifications, since the latter are deemed necessary for the performance of our contractual obligations to you.
If you want to make a complaint about the way we are processing your data, you can contact us using the contact details below.
You have the right to complain to a data protection authority about our collection and use of your personal information. We would like to resolve any such dispute and ask you contact us first. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
INTERNATIONAL TRANSFERS OF INFORMATION WE COLLECT
We collect information globally and primarily store that information in the United Kingdom. If we transfer, process and store your information outside of your country of residence. Whenever we transfer your information, we take steps to protect it.
If we share information about you, we make use of standard contractual data protection clauses, which have been approved by the European Commission.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
We will cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users of our Service upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.